Refund and Returns Policy
Effective Date: 10/10/2024
Thank you for shopping with Ma Njumba. We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Return and Exchange Window
You have 7 days from the date of receiving your order to initiate a return or exchange.
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The product must be unopened and untampered. For hygiene and safety reasons, items that have been opened cannot be returned or exchanged.
- The product must be in its original packaging, with all tags, seals, and accessories intact.
3. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at Sales@ma-njumba.com within the 7-day window to request a return or exchange authorization.
- Provide Information: Include your order number, a description of the product, and the reason for the return or exchange in your message.
- Receive Instructions: Once your request is approved, we will provide you with instructions for returning the item.
4. Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
- We recommend using a reputable shipping service for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 2 business days.
6. Non-Refundable Items
The following items cannot be returned or exchanged due to health and safety regulations:
- Opened or used adult toys
- Personalized or custom-made items
7. Contact Us
If you have any questions or need further assistance regarding our refund and returns policy, please contact us at sales@ma-njumba.com
Thank you for choosing Ma Njumba! We appreciate your understanding and cooperation.